Sales, Shipping & Warranty Policies
AVAILABILITY & SALES POLICY
Our products are available at retail and commercial prices through most major bee supply outlets in the United States and Canada, and dealers in Australia, Argentina, Chile, England and France. We do not sell small quantities at retail, and do not have a retail location. We sell direct to dealers and commercial beekeepers; requests for quotations are invited. We also invite inquiries on commercial quantities for export.
PRICES - Ross Rounds will invoice all orders on the basis of prices which are in effect at the time of shipment. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Ross Rounds is not responsible for typographical errors.
SPECIAL ORDERS – A 50% deposit must accompany all special orders. Some special orders may be subject to a cancellation charge. Balance due on pickup of order or before shipment.
ORDER FOR EXPORT - We are pleased to quote orders for export. Quotes can include special packaging, shipping and documentation at customer's request. We accept wire transfer for all orders for export and all orders will not be shipped until 8 business days after receiving the wire transfer. All bank wire transfer costs and exchange rates are the responsibility of the customer. It is important to list our item numbers, descriptions and quantities when ordering. Please have all items listed on your original order. If an order is changed, the freight quote will have to be recalculated delaying the shipment. All shipments overseas are the responsibility of the customer and shipped at the customer’s risk.
Ross Rounds™ frames, rings, labels and covers are manufactured to specification and are free of all defects such as cracking, loose plastic, etc. If you encounter any defects contact your dealer or Ross Rounds ™ and we will resolve the problem to your satisfaction. Your success and satisfaction are important to us.
warranty shipping instructions
We ask the customer to ship back to us at their expense any product they feel is defective. Once Ross Rounds verifies the product is defective for manufacturing reasons, Ross Rounds will replace and ship back to the customer a replacement. When shipping back to us, please include a copy of your shipping receipt, if the product is covered under our warranty we will reimburse you the shipping cost you paid to ship the product to us. Please contact us prior to shipping so that we came provide a RMA number.
Shipping Policy - Ross Rounds makes every effort to get your order out as quickly as possible. Most in-stock orders placed will be shipped with 5 business days from being received. If you need your order to ship the same day, please give us a call to order. A rush fee may apply.
Free Shipping - Orders that qualify for free shipping, are usually shipped Standard Ground. You may choose a different shipping method for an additional charge. Free shipping applies to the continental U.S. only (excluding HI, AK and other US territories). We do not usually offer free shipping. We reserve the right to offer it as a special, sale and or from a trade-show.
Freight Charges - You pay all freight costs unless otherwise stated or agreed upon. Next day, 2 day, and 3 day air shipments are available at an additional cost. Freight is figured by dimensional weight, email us for a freight quote.
- Fuel surcharge subject to change without notice.
- Some orders may require additional Handling and Packing charges.
DAMAGED FREIGHT - All merchandise is shipped “F.O.B. Shipping Point”. This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.